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Monday, 2 December 2013
instalasi dan konfigurasi debian 6 by yudha tri satya
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instalasi dan konfigurasi debian 5 by yudha tri satya
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Sunday, 24 November 2013
Linux Debian
- Menginstal dan Mengkonfigurasi Linux Debian 3 (Woody)
- Menginstal dan Mengkonfigurasi Linux Debian 4 masih proses
- Menginstal dan Mengkonfigurasi Linux Debian 5 (Lenny)
- Menginstal dan Mengkonfigurasi Linux Debian 6
- Menginstal dan Mengkonfigurasi Linux Debian 7
Wednesday, 25 September 2013
Jawaban IT Essentials (v 4.1)
Jawaban Final - Exam 1-10 (v4.1) Klik Disini
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IT Essentials Chapter 16 (v 4.1)
Jawaban IT Essentials Chapter 16 (v 4.1)
August 29, 2010
Chapter 16 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
A computer user cannot access the Internet. A technician, attempting to resolve the problem, can ping the proxy server, but Internet access is still denied. What is the problem?
#The computer browser proxy server settings are wrong.
2
What are two features of Windows Vista Backup? (Choose two.)
#The backup files can be saved to another connected computer or server.
#The backup files have an extension of .bkf and a maximum uncompressed file size of 200 MB.
3
On a computer in the lab, a student can access e-mail. However, from a laptop that is owned by the student, the wireless connection to the e-mail server fails. What is the problem?
#Windows Firewall is blocking the port that is used by the e-mail application.
4
A network administrator has noticed that users without administrative rights are installing unauthorized applications on the Windows Vista computers. What could the administrator do to prevent the installation of these applications?
#Enable the UAC function on the computers.
5
Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled?
#Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed.
6
Which encryption technology provides secure tunnels?
#VPN
7
A network technician has received several reports regarding missing and corrupted information on a company file server. Which course of action can the technician use to investigate any unauthorized network access?
#Audit the event logs on the server to check for unauthorized network access.
8
A business has a policy to automatically update and run the antivirus software on all computers each day. When is the best time to perform this security maintenance?
#awhen the computers are not being used
9
Refer to the exhibit. Which Firewall Settings tab would be used to allow an FTP connection through a Vista-based computer?
#Advanced
10
Which simple wireless configuration technique can make the network invisible to unauthorized users?
#Disable SSID broadcasting.
11
Which two file-level permissions allow a user to delete a file? (Choose two.)
#modify
#full control
12
Which two characteristics of network traffic are being monitored if a network technician configures the company firewall to operate as a packet filter? (Choose two.)
#ports
#protocols
13
Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic?
#All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113.
14
Which Windows XP command initiates a backup from the command line?
#ntbackup
15
Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.)
#It does not impact the processing performance of the equipment it protects.
#It is designed to protect more than one computer.
16
What is the result of changing the default username and password on a wireless access point?
#It reduces the chance of someone accessing the device and changing settings.
17
A technician has been asked to format the drives of several Windows XP computers with a file system that can use file-level permissions to secure confidential information. Which file system should be used by the technician?
#NTFS
18
After a technician collects information from the computer, which two sources can provide the technician with possible solutions for various types of network-related problems? (Choose two.)
#the manufacturer FAQ for network devices
#technical websites
19
What is the default setting for Windows XP operating system updates?
#automatic
20
On a Windows Vista computer, which CLI command is used to repair the master boot record that has been damaged by a virus?
#bootrec.exe/fixmbr
21
A user reports that the antivirus software on a computer is always turned off when the computer is restarted, despite being reactivated each time the computer starts up. Further investigation by the technician shows that the Internet browser also displays an incorrect homepage. What is the probable cause of these problems?
#The computer has been infected with spyware.
22
Which three physical security measures are employed to prevent security breaches and loss of data? (Choose three.)
#conduit
#card key
security guard
23
The ABC Company network designers are designing the new corporate WiFi network. Which two precautions should be implemented because of security concerns with wireless networks? (Choose two.)
#Disable broadcast of the SSID.
#Configure WPA on access points.
24
A student has a Windows XP laptop firewall set with the Don't Allow Exceptions option enabled. What is the consequence of setting this option?
#No applications on an outside network are allowed access to the laptop.
25
Which method can a technician use to make sure that only specific computers connect to a wireless router?
#MAC address filtering
26
A network administrator has moved encrypted files from one computer to another computer on the network and now the files are not encrypted. What does the administrator need to do to correct the problem?
#Convert the destination computer partition to NTFS.
27
A network administrator is trying to allow everyone access to a data folder while limiting access to individual subfolders to individuals. The administrator is having problems with all users being able to view and edit all files and folders. What should the administrator look at to solve the problem?
#Check to see if the subfolders have inherited rights from the main folder.
28
Which data security technology takes the form of an object which must be close to a computer before the user can successfully submit a username and password?
#security key fob
29
A network administrator is trying to change the account name of a user but cannot make the changes. What could be a possible cause?
#The administrator does not have the correct permissions to make the change.
IT Essentials Chapter 15 (v 4.1)
Jawaban IT Essentials Chapter 15 (v 4.1)
Chapter 15 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which two hazards exist when working with fiber optic cabling? (Choose two.)
#chemicals
#glass splinters
2
Which safety precaution should be used when working with any type of cable?
#Wear safety glasses when working any type of cable.
3
ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
#site survey
4
Which protocol provides secure transport of data from the company web server to remote users?
#HTTPS
5
When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
#Cat5e
6
The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed
7
Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
#read
8
While using nslookup, a student sees the following message: "Can’t find server name for address 127.0.0.0: timed out." What is one possible problem?
#The computer does not have at least one entry for a DNS server configured.
9
The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
#Configure the device drivers.
#Configure the NICs with addressing information.
10
After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
#run ipconfig /release
#run ipconfig /renew
11
Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)
#release
#renew
12
Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
#25
#110
#143
13
What is the purpose of an analog telephone adapter in the application of VoIP services?
#to connect a standard analog telephone to the IP network
14
Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?
#default gateway for the local computer
15
What are two ways to assign an IP address to a wireless NIC? (Choose two.)
#Assign a static address.
#Use DHCP.
16
In Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?
#Security
17
What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard?
#Older, legacy wireless devices may be unable to connect to the wireless network.
18
Which two methods can be used to connect IP phones to a network? (Choose two.)
#Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
#Establish an Internet connection then use an Analog Telephone Adapter.
19
A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?
#Check if the network interface cards in the computers are limited to 10 Mb/s.
20
A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem?
#The chapter document must be compressed before transmitting to an FTP server.
21
The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?
#Start > Control Panel > Printers and Faxes > File > Add Printer
22
While troubleshooting a computer, the technician releases and renews the IP address. A message appears: "No operation can be performed on the adapter while its media is disconnected." What is a probable cause of the message?
#The network cable is unplugged.
23
A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?
#The employee is using an incorrect username or password.
24
A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet?
#SSH
25
A computer user cannot access a bank using HTTPS. What is one recommended solution?
#Enable SSL through the web browser application.
26
Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?
#Delete the temporary Internet files.
27
A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue?
#DHCP
28
A technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.)
#Check the DNS server to ensure that it is operating correctly.
#Check that the DCHP server is operational.
#Check the PC firewall settings to make sure that DHCP is allowed.
29
A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?
#Ask the IT department to permit port 25 through the firewall.
30
What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.)
#The firewall could be blocking port 21, with the result that attachments cannot get through.
#The e-mail server could not be receiving e-mail messages that are using POP.
IT Essentials Chapter 14 (v 4.1)
Jawaban IT Essentials Chapter 14 (v 4.1)
Chapter 14 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which two printer parts should be cleaned with a damp cloth? (Choose two.)
#roller surfaces in dot matrix printers
#print head in inkjet printers
2
Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
#GDI
3
Which type of port is used for low-speed dot matrix printers?
#Serial
4
Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
#fuser assembly
#print head
5
Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
#Use a separate print server.
#Connect to a networked computer and share the printer.
6
Which two items can help extend the life of an inkjet printer? (Choose two.)
#type of ink
#paper type
7
A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
#Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
8
What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
#Replace the drum.
#Use the cleaning utility to clean the cartridge nozzles.
9
Which path will allow a user to add a printer in Windows XP?
#Start > Control Panel > Printers and Faxes > Add a Printer
10
What could be a result of printing with paper that has become damp because of high humidity?
#Paper jams are more frequent.
11
Which scanner option considerably affects the size of the output file?
#resolution settings
12
Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
#Calibrate the scanner.
13
Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
#configuration software
#printer driver
14
Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
#per-document
15
Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
#physical type of memory
#number of memory slots available
16
A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
#name
#IP address
17
As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
#Use a vacuum cleaner with HEPA filtration.
18
Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
#The paper absorbed moisture from the air and is damp.
19
A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
#Reset the counters.
20
A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
#using different types of paper trays for special paper sizes
IT Essentials Chapter 13 (v 4.1)
Jawaban IT Essentials Chapter 13 (v 4.1)
Chapter 13 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which portable connection provides the user with the possibility of high-speed Internet connectivity?
#cellular
2
Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?
#AFH
3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?
#infrared
4
Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?
#infrared
5
Some keys on a laptop work intermittently. They sometimes type the letter and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.
6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.
7
Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
#line-of-sight
8
A technician is working on a laptop that has excessive hard drive activity. Which two actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.
9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.
10
A laptop that worked fine previously now fails to emit sound. A technician finds that the sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the sound port.
11
Which wireless technology offers a maximum data rate of 540 Mbps?
#802.11n
12
Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)
#POST screen
#System Properties dialog box
13
The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?
#The hard disk swap file is read less frequently.
14
A laptop that previously worked now fails to boot. The cursor fails to appear on the screen. When a bootable DVD is inserted, the system still fails to boot even though it is set to boot from CD/DVD. The fan turns, so power is applied and the power light is on. The technician installs the hard drive in another laptop and it works there. What is the probable cause of the problem?
#The CD/DVD drive has failed.
15
Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)
#Ni-Cad
#NiMH
16
Which attribute of a solid state drive would be an advantage when being used in a laptop?
#Solid state drives reduce power usage.
17
A laptop fails to start after a new hard drive has been installed. What are two possible causes of this problem? (Choose two.)
#The hard drive was not connected properly.
#The BIOS does not recognize the new hard drive.
18
Which Wi-fi standard uses the 5.0 GHz frequency band?
#802.11a
19
Which type of infrared network bounces the signal off ceilings and walls?
#scatter
20
Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
#USB
#Firewire
21
Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)
#OEM
#retail
22
Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates
23
Which IEEE 802.11 standard uses only 5 GHz technology?
#802.11a
24
The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?
#33 ft (10 m)
25
Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.
26
Which two methods can be used to provide security for a Bluetooth connection? (Choose two.)
#128 bit encryption
#PIN authentication
27
Which type of encryption key should be enabled on WPA-compliant devices?
#128-bit
28
Which three laptop components should be cleaned during routine maintenance? (Choose three.)
#exterior case
#cooling vents
#keyboard
29
A laptop will only work on AC power. What should be done to fix the problem?
#Replace the battery.
IT Essentials Chapter 12 (v 4.1)
Jawaban IT Essentials Chapter 12 (v 4.1)
August 28, 2010
Chapter 12 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which virtual memory attribute is the only one a technician should change?
#location
2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management
3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.
4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.
5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP
6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted
7
Which information is backed up when a restore point is created?
#system and Registry information only
8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.
9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.
11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI
12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.
13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time
15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic
16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp
17
What is the most common cause of blue screen errors?
#device driver errors
18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.
19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation
20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages
21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.
IT Essentials Final Exam 1-10 (v 4.1)
Jawaban IT Essentials Final Exam 1-10 (v 4.1)
Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)
1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate
2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D
3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk
4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.
5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.
6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper
7
Which protocol adds security to remote connections?
#SSH
8
What is the purpose of an IRQ?
#Request information from the CPU.
9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office
10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.
11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star
12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer
13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry
14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.
15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter
16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.
17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet
18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.
19
Which network device uses a MAC address table to segment the network?
#router
20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.
21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.
22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.
23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE
24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.
25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.
26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate
27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC
28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP
29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.
30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM
31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag
32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.
33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.
34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.
35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.
36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.
37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death
39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management
40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.
41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.
42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.
43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS
44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.
45
Which two types of connectors can be found on DVI cables? (Choose two.)
46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup
47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website
48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator
50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer
51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor
52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS
IT Essentials Chapter 11 (v 4.1)
Jawaban IT Essentials Chapter 11 (v 4.1)
Chapter 11 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
On what media is information stored when an SSD is installed?
#static RAM
2
What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
#The multicore processors are designed with lower Level 2 caches on the chip, and they make better use of the cache on the motherboard.
3
A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
#hard drive failure
4
A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
#What happens when the PC is powered on?
5
Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
#multimeter
6
A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
#The memory must be compatible with the motherboard.
#The new memory must be the same type as the memory already present.
#The speed of the new memory must be the same or faster than the existing memory.
7
What type of motherboard bus carries memory locations?
#address
8
Which two ports are used to connect external media readers to a computer? (Choose two.)
#FireWire
#USB
9
A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
#Ensure that the front-side bus settings match the speed of each CPU core.
10
A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)
#What is the size of the case, and which type of motherboard is in the computer?
#Which components are currently being used on the computer, and what new components may be added to the computer?
11
Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
#chip set
#socket type
12
A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
#Add one or more case fans.
13
What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?
#It conducts heat from the processor so that the fan can disperse the heat.
14
A motherboard has a 64-bit bus. What does this mean?
#The processor buffers 64 bits of data each clock cycle.
15
A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)
#The hard drive is making unusual noises.
#The hard drive has a gradual increase in the number of bad sectors.
16
A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)
#Replace the motherboard battery.
#Verify that the motherboard battery is secure.
17
When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
#12 V
18
Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)
#processor speed
#amount of RAM
#VGA adapter specification
19
When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)
#The power cable is not attached properly to the drive.
#The data cable is loose or disconnected.
20
Why is a solid state drive more reliable than a traditional drive?
#It uses power-based memory instead of magnetic-based memory.
21
Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
#The computer locks up.
#The computer does not boot.
22
You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
#A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.
23
A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
#Insert a pin in the small hole next to the eject button.
24
What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)
#The device jumpers are set incorrectly.
#The system BIOS settings are incorrect.
25
A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?
#eSATA
26
A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?
#Re-flash the BIOS.
27
A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)
#Connect the speakers to the correct port.
#Unmute the sound through the operating system.
IT Essentials Chapter 10 (v 4.1)
Jawaban IT Essentials Chapter 10 (v 4.1)
Chapter 10 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
#Allow the customer to explain the problem, possibly dispelling some of the anger.
#Sympathize with the customer's problem.
2
A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?
#Listen to the complaint, apologize for the incident, and then offer to help the customer.
3
A technician receives a call from a customer who is too talkative. How should the technician handle the call?
#Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
4
Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
#supported software
#diagnostic procedures
#service location
5
Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
#your name
#ticket number
#customer name
6
Which three tasks are commonly carried out by a level-one technician? (Choose three.)
#document all information on the work order
#prioritize the problem
#gather information from the customer
7
The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?
#Explain how the Web site can be used by both of them during the call to quickly eliminate problems.
8
A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
#possess good listening skills
#display professional behavior at all times
9
A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
#Allow the customer to speak without interruption.
#Refer to the customer by name whenever possible.
10
What are three guidelines for beginning a call with a customer? (Choose three.)
#Determine the level of knowledge that the customer possesses about computers.
#Use brief communication to establish a one-to-one connection with the customer.
#Call the customer by name.
11
Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
#Politely interrupt to refocus the customer.
#Gather as much information as possible while the customer is talking.
#Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.
12
Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)
#Be positive.
#Look for alternative ways to help the customer.
13
While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
#Wait until the customer has finished speaking, and then explain the possible solution.
14
Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
#Use simple step-by-step instructions.
#Speak in plain terms.
15
What is the recommended way to place customers on hold?
#Ask and wait for permission before placing customers on hold.
16
Which issue is an example of an exception to an SLA that should be escalated to a manager?
#A customer wants two new computers added to the existing SLA without additional cost.
17
Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
#Go for a quick walk.
#Listen to soothing sounds.
#Practice relaxed breathing.
18
Which two guidelines demonstrate proper netiquette? (Choose two.)
#Begin each e-mail with an appropriate greeting.
#Avoid replying to "flames".
19
A technician is trying to calm an angry customer. What is the best approach?
#Maintain a positive tone of voice and offer to help solve the problem.
20
A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
#Listen carefully and attempt to solve the customer's problem.
IT Essentials Chapter 9 (v 4.1)
Jawaban IT Essentials Chapter 9 (v 4.1)
Bagi temen-temen yang belom ngerjain IT Essentials Chapter 9 nih gua kasih jawaban IT Essentials Chapter 9 / answer IT Essentials Chapter 9.
Chapter 9 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which three suggestions are good security password policies that a company or individual should follow? (Choose three.)
#Passwords should have an expiration period.
#Password lockout should be enabled.
#A mix of letters, numbers, and other characters should be used.
2
Which two characteristics describe a worm? (Choose two.)
#Is self-replicating.
#Travels to new computers without any intervention or knowledge of the user.
3
Which type of program causes banners and ads to appear on the desktop without any user intervention?
#adware
4
A network administrator is looking for a technology that includes both hardware and software authentication. Which technology could the administrator use?
#Trusted Platform Module (TPM)
5
When setting up a new wireless access point, which basic security measure should be taken?
#Disable SSID broadcast.
6
Which best practice should be included in a password protection policy?
#Implement lockout rules upon consecutive unsuccessful attempts at accessing the system.
7
Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux?
#LEAP
8
A bank is upgrading the hard drives in a server. What should be done to the old hard drives to permanently remove any confidential data?
#Destroy the hard drives with a hammer.
9
Which two statements are true about username and password standards? (Choose two.)
#The username naming convention should be kept simple.
#Rules about password expiration and lockout should be defined.
10
A technician has downloaded the latest Windows XP updates from the Microsoft website. What should the technician do before installing the updates?
#Create a restore point.
11
A financial organization is donating computers to a local charity. What is the best method to remove all data from the hard drives in the computers?
#Use data wiping software and delete any hard drive partitions.
12
Which three security storage features are supported by the TPM hardware module? (Choose three.)
#encryption keys
#digital certificates
#passwords
13
A fingerprint reader is an example of which security technology?
#biometric
14
Where is the safest place to store backups?
#locked server room
15
Which type of authentication is evidenced by the use of a small chip on a card that contains user identification data such as bank account numbers and digital signatures?
#smart card
16
Which two items can be downloaded from the Microsoft website to help protect Windows XP? (Choose two.)
#service packs
#security patches
17
Which threat to security uses traffic from zombie computers to overwhelm servers?
#DDoS
18
What is the preferred wireless encryption technique if the wireless clients support it?
#WPA
19
Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time?
#Place the laptop in a locked security cage designed to store computer equipment.
20
What is the best method for a company to secure data being transmitted across the Internet between remote sites?
#Use computers secured with smartcard authentication.
21
Which type of software is downloaded onto the computer of a user without the knowledge of the user and causes information about various products to be displayed on the user's monitor?
#adware
22
An attacker has managed to decode the encrypted messages of a wireless network. The network uses Windows XP and Cisco equipment. The security protocol that is used is WEP with 64-bit encryption. Which action can be recommended to the technician for securing the network?
#Upgrade to the LEAP wireless security protocol.
23
What must be done to ensure that the anti-virus software on a computer is able to detect and eradicate the most recent viruses?
#Download the latest signature files on a regular basis.
24
Which statement accurately describes the WEP standard?
#WEP is a first generation security standard for wireless communication.
25
What are two examples of malware? (Choose two.)
#spyware
#grayware
26
An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat?
#social engineering
27
An attacker claiming to be a bank representative contacts a potential victim via e-mail and requests disclosure of vital account information. Which security attack is being implemented?
#phishing
IT Essentials Chapter 8 (v 4.1)
Jawaban IT Essentials Chapter 8 (v 4.1)
Chapter 8 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Refer to the exhibit. Which type of network cable is shown?
#fiber-optic
2
Which term describes the process of adding headers to data as it moves through the layers of the OSI model?
#encapsulation
3
When purchasing Cisco components for a network installation, what are three warning signs that the equipment may be counterfeit? (Choose three.)
#The price is much less than expected.
#The equipment appears to be performing at a substandard level.
#The packaging appears to be substandard compared to the packaging of other Cisco purchases.
4
Which protocol is used to automatically configure network devices?
#DHCP
5
Which protocol lacks support for encryption and can be initiated from a computer command prompt?
#Telnet
6
Which broadband technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations?
#cellular
7
Which two factors are used to determine the different categories of UTP cabling? (Choose two.)
#The number of twists in the wires inside the cable.
#The number of wires inside the cable.
8
Which network topology will allow all devices to continue to communicate with each other should a network cable fail?
#mesh
9
Which software must be installed and working correctly on a computer to successfully enable a VPN connection to a remote site?
#VPN client
10
A college student is confused. To use online banking, the student types https://www.banking.com, whereas to access the college web page, the student types http://www.college.edu. Why would the two institutions use different protocols?
#The bank encrypts the web page information that is sent and received.
11
What is the purpose of the device that uses the 198.133.219.43 address?
#It is the device that translates domain names to IP addresses.
12
Which Cisco team can be contacted to help when Cisco equipment is suspected to be counterfeit?
#Cisco Brand Protection Team
13
Which digital technology provides an upstream speed that is typically less than the downstream speed?
#ADSL
14
Which utility can be used to determine end-to-end connectivity between source and destination?
#Ping
15
Which Windows XP command displays the route taken by packets crossing an IP network?
#tracert
16
Which procedure is normally performed when connecting a computer to an Ethernet network for the first time?
#Manually assign an IP address.
17
A student brings a laptop to a school that has wireless access. The laptop is not connecting to the school network. What is the first thing that the student should check?
#the available wireless networks within range
18
Which device enables computers to be attached to a network without segmenting the network?
#hub
19
Which topology has only one central point of failure, is easy to troubleshoot, and is most commonly implemented in newer networks?
#star
20
Which layer of the OSI model is primarily concerned with accessing the physical media and physical addressing?
#Data Link
21
Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maximum bandwidth of 54 Mbps?
#802.11g
22
A company is investigating the use of an ISDN service to act as backup for the ASDL service they use to communicate with branch offices. They discover that the ISDN BRI service uses two 64 kb/s B channels. Which function do the B channels perform?
#carry the data stream
23
What is the maximum range a data signal can travel through a 1000BASE-T network segment?
#328 ft (100 m)
24
A technician is configuring a computer to send print jobs to a network printer. When the technician sends a test print to the printer, the print job fails. The technician tries to ping the network printer, but the technician suddenly remembers a change in Windows that is hampering the troubleshooting process. What change might this be?
#The Windows firewall stops pings.
25
What is one difference between a network domain and a workgroup?
#A domain provides centralized control.
26
Which three protocols are associated with e-mail? (Choose three.)
#IMAP
#POP3
#SMTP
27
A network administrator wants to connect a new building to an existing network using cable that can provide a secure connection and is not susceptible to electrical interference. The new building is approximately 800 meters away from the existing network. Which cable type should the administrator choose?
#fiber optic
28
Which two characteristics describe Ethernet technology? (Choose two.)
#supported by IEEE 802.3 standards
#uses a bus logical topology
29
Which three factors are reasons to choose a client/server model for a network instead of peer-to-peer? (Choose three.)
#The company network requires secure access to confidential information.
#The users need a central database to store inventory and sales information.
#The data gathered by the employees is critical and should be backed up on a regular basis.
30
Which technique is used to ensure that data from one computer does not collide with data from any other computer in a CSMA/CD network?
#Computers listen to the network for clearance to send data.
IT Essentials Chapter 7 (v 4.1)
Jawaban IT Essentials Chapter 7 (v 4.1)
Chapter 7 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
What is an advantage of using a solid-ink printer instead of an inkjet printer?
#It produces vivid color prints.
2
What is typical of a network printer installation?
#the use of Ethernet or wireless
3
Which two modes of operation within the IEEE 1284 standard allow bi-directional communication? (Choose two.)
#ECP
#EPP
4
What is the maximum number of devices that can be connected to a single FireWire interface?
#63
5
What is a common disadvantage of inkjet printers?
#The nozzles can get obstructed.
6
What are two advantages of using impact printers? (Choose two.)
#carbon-copy printing ability
#inexpensive consumables
7
Which software converts scanned pages into text?
#Optical Character Recognition
8
Which two Wi-Fi standards are used to provide a wireless connection between printers and computers? (Choose two.)
#802.11b
#802.11g
9
Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?
#drum
10
Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem?
#Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon.
11
Which step of the laser printing process is the last step performed by a laser printer when printing a document?
#fusing
12
Which three functions are commonly included in the all-in-one devices? (Choose three.)
#fax
#printer
#scanner
13
What is the best source for a Windows-compatible scanner driver?
#website for scanner manufacturer
14
Which printing technology uses the vibration of a crystal to control the flow of ink onto the paper to produce an image?
#piezoelectric
15
Which unit is commonly used to measure the print quality of an inkjet printer?
#DPI
16
A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?
#drum
17
Which step of the laser printing process involves scanning the photosensitive drum with a laser?
#writing
18
Which software, embedded in a printer, controls how the printer operates and can be upgraded?
#firmware
19
Which type of printer is commonly used in stores to produce cash register receipts?
#thermal
20
Which two names refer to the IEEE 1394 standard? (Choose two.)
#FireWire
#i.Link
21
Which standard governs the use of parallel printer ports?
#IEEE 1284
22
Which Windows XP command sends a file named example.txt to the default printer?
#print example.txt
23
Which printer technology is used in low-cost, photo-quality printers?
#inkjet
24
Which technology is used by laser printers?
#electrophotographic
25
What laser printer component could cause streaking?
#drum
